FEI's customer service organization stands ready to assist our valued customers derive optimum performance and value from their tool investment. Our Customer Service Operations Centers are available 24/7 in over 50 countries worldwide, each with a knowledgeable support staff on hand to facilitate your requests.
Technical assistance centers along with component and module inventories are strategically located around the globe, with available parts and supplies accessible to any engineer at any location, ensuring maximum uptime during your product's lifecycle.
To accommodate its diverse customer base, FEI offers basic, standard and premium service plans and upgrade policies. Because FEI recognizes that no two customers are alike, we can tailor a service agreement to meet your needs, including budget, service requirements and length of term.
Contact FEI Customer Service or learn more about our customer service offerings using the links below.
Quickly find contact information for any FEI Customer Service Center around the world.
An easy-to-use form pinpoints your service needs for quick response from FEI's customer support team.
Learn about FEI's basic product warranties and opportunities for extending coverage on your tool.
Maintenance contract terms can vary based on several factors. Find the FEI Maintenance Agreement that applies to your system.
Use this form to initiate the purchase of a new service contract for your tool, or to extend an existing service contract.
Find out more about how the RAPID program can reduce repair times and increase your instrument availability.
Use this form to order parts directly from FEI.
FEI Academy offers a variety of training courses to help our customers derive maximum value and results from their tool investment.